Make America Moderately Functional Again

There is much to decide in what direction our country heads this election season, and choices in this general election are so discouraging that I’m not sure I’ll find a suitable third party to vote for (besides Sid Yiddish).

But coinciding with the degradation of our politics is a crumbling of general competence across the country. This was driven home recently by a few incidents where people and systems just didn’t work and no one really cared.

One was the recent birth of my newest daughter. My wife had the baby at what is a very good hospital by all measures and standards. It is very highly rated and overall we’ve had excellent care there. Mother and baby are home and healthy, but not without extensive delays that could have been avoided altogether.

Our new baby was judged to have low blood sugar, but this was exacerbated by being tongue tied, which my wife thought was the case right away as one of our older girls was born tongue-tied as well. It was days before our daughter saw the right specialist to correct that despite my wife’s alerting people early and consistently.

The first night fell into a familiar pattern. The baby would show signs of being hungry and we would buzz the nurses’ station to ask them to test her blood sugar. “OK, I’ll tell your nurse,” the nurse over the intercom would say. Twenty minutes late the nurse would arrive. “How can I help you?” the nurse would say. We’d tell her about the blood sugar test. The other nurses didn’t tell her what this was for so she’d have to go get her blood testing kit. By the time she’d return with her testing machine and wash her hands, the baby would be too hysteric and miserable to latch onto a boob.

My wife was hooked up to an IV that gave her fluids. It was important for her to get fluids, but not life threatening. The IV bag was on a stand with a machine attached to it that would blare a loud and obnoxious alarm whenever it detected something irregular. If my wife moved her arm a certain way and pinched the IV tube, the alarm would go off. This alarm didn’t alert the nurses’ station or any doctors, it only annoyed us and in one case woke the baby up at four in the morning. We would alert the nurses to this, but it would take a while for them to react and by then the alarm would have gone off again despite our efforts to stop it.

The nurses were very friendly but that’s not adequate compensation for things not getting done. All the smiles in the world can’t replace professionalism.

While we were dealing with this, I would journey home from the hospital to try to take care of business on the home front, including getting UPS to pick up a package. We ordered something from Amazon that arrived missing parts (there was a big hole in the package when we got it). Well after UPS showing up at random times when no one was home, I left a note when I stepped out so we could be alerted and dash home to effect the pickup.

However, when I got home, the UPS driver had stuck the latest notice on top of my note, declaring proudly that he had seen these instructions and was blatantly ignoring them and screwing us over. There was chicken scratch writing on the note, which I interpreted as indicating a package had been left in “Apartment Y” (there is no such apartment in our building). I called UPS to let them know this wasn’t acceptable, and the representative who called me back told me that it was too bad and that this was the final attempt at a pick up (the note had not indicated that even though there is a box to check off if that’s the case). They had it in their system that they had made three attempts, and they refused to try again.

It was an act of taking pride in their own incompetence, of being purposely bad at their job because they don’t like it or because jobs make people expect things from them. I understand the sentiment completely, but I and many (most?) others have a concept of dignity that means we want to be good at our jobs because we take pride in ourselves and our own abilities, not because we like dealing with people. I do not like having to deal with other people; I’d rather sit alone and write things and make millions of dollars doing it. But no matter what job you have, even if you achieve your dream job, it means dealing with people and meeting other people’s expectations. There’s no way around it unless you want to be a hermit in the woods.

I know because I’ve been there. I’ve worked lots of jobs I hated and resented the masses of slack-jawed idiots who demanded and expected my service. But I learned that I didn’t have to bow and scrape to get by. People wanted me to kiss their ass, and needy and entitled people make any job dealing with the general public difficult.

But until you become a self-made billionaire, having to please other people never really ends. I work in an office and deal with professional people about high level things, and at least eight times a day I might as well be saying, “Would you like fries with that?” The company I work for has clients (client is a fancy way of saying “customer” FYI) and they pay us to write things for them and liaise with the media and they also pay us to listen to them bitch at us and for us to be there for them to throw under the bus when it’s professionally convenient.

No matter how high you rise in life, you’re going to have to answer to some asshole and be nice about it. You’ll feel better about yourself if you stay professional. People who want to make a dramatic show of being a customer and bossing you around are counting on an emotional reaction from you or gaining some kind of moral high ground; don’t give it to them.  

You don’t have to stay at every job forever, but have the personal integrity and dignity to be good at your job and see to it to the best of your ability that things are done right. You will be glad you did, believe me.