Skynet at the Stop & Shop

“Can we see the robot?” one of our daughters asked.

“Sure,” my wife answered.

We were finishing up lunch and I had mentioned I wanted to briefly visit the Stop & Shop to look for something. I had no idea this outlet near our home employed one of those grocery store robots I had seen mentioned online ubiquitously. These slim, monolith grey towers on wheels are outfitted with large googly-eyes as one would a child’s craft. I had heard they were being installed in more and more stores; friends had posted photos of them at their local supermarkets. I had yet to see one in action.

The shopping center at Linden Place and the Whitestone Expressway in Flushing is a zone of cluttered chaos and the logical effluvium of the overcrowded eyesore of the streets nearby.  Forgotten New York rightfully calls this part of Flushing “Queens’Crappiest” for its lack of aesthetics, complete disrespect of historic buildings, and utter incompetence of the design of residential buildings. The shopping center was not long ago filled with crater-like potholes. It has a check cashing establishment and was for a time frequented prostitutes that served truck drivers. I try to avoid this shopping center because of the traffic alone—it’s either accessed by a busy highway service road or a two-lane street that is often busy. My kids love the McDonald’s that is there for some reason; perhaps I have already failed as a father.

The Stop & Shop there is a last refuge of desperation when we are looking for groceries that aren’t found elsewhere. Now I also wanted to see the grocery store robot. These robots are named “Marty.” Stop& Shop supermarkets have deployed them in more them in more than 200 stores to look for spills and hazards. According to Mashable, each robots costs $35,000 and weighs 140 pounds. Also, these robots don’t clean up anything, but just alert people nearby to the fact that there is a mess.

I went looking for the one item I hoped they had: a specific popular baby food pouch that serves as a healthy snack for our youngest daughter. I headed for the baby food aisle while the rest of my family made a bee line for the back of the store where they spotted the robot. 

The baby food section was the same mess it was at my last visit and was without the food pouch I was looking for. I scoured again and looked behind every box and envelope to no avail. The robot had not spent enough time in this aisle.

My excited daughters came to get me to show me the robot, which was making its way across the back of the store from where they had first met it near the deli. They ran after it and my wife and I followed.

When my children ran up on the robot again, it seemed to pause to allow us all to gawk at it. Bored shoppers accustomed to the googly-eyed rolling cyborg went about their shopping.

“Hi Marty!” my children thought this thing was great. Maybe you could put googly eyes on a giant steaming people of crap and children will find it convincingly anthropomorphized into a cute friend and want to take it home. The robot slowly moved away from us, not interacting with anyone other than moving out of our way and appearing to look at us with its false, plastic, and unblinking eyes.

New York City seems like a poor choice to send Marty. Our supermarkets are too crowded, and our people in need of work is always plentiful. Also, New Yorkers are more skeptical of gimmicks like this. While little kids got a kick out of Marty the robot, most adults are put off by it.

The supermarket robot is not the coming incarnation of Skynet, the computer system that becomes self-aware and plunges the world into a nuclear holocaust in the Terminator films. It’s pretty underwhelming by itself.

The truly troubling issue with the increasing use of robots is not that technology is marching forward and machines are doing jobs people want to do. It’s that people no longer want to act like people as much anymore.

If society functioned well, customers would report a spill to an accessible employee, who would easily see to it that the spill was cleaned up, or the store would employ enough cleaning staff to make it a pleasurable experience. Instead we’ll gawk at a machine and be on our way.

We are spurning human contact in favor of technology-driven convenience because our human interactions have plunged in quality. That’s not the fault of the machines, that’s our fault.

The Queens ethnic supermarket shuffle

When a local supermarket closes down, people scatter like ants seeking safety. Our area of Queens is seeing two stores close down over the next few weeks. It will be interesting to see where shoppers will go before these stores are reopened.

The scene in the Waldbaum’s on 20^th Avenue in College Point, Queens was a sad one. More than half the shelves were empty. Where abundant displays of vegetables once stood were now vacant. Everything was on sale. Products in the aisles were consolidated onto a few shelves. As I was checking out, a woman asked if she could have my shopping basket when I was done; she couldn’t find another one anywhere.

Local supermarkets throughout Queens are being sold or closed after the A&P, which owned several supermarket chains, declared bankruptcy earlier this year. The local ones near where I live are supposed to be reopening. The Waldbaum’s will reportedly reopen as a Shoprite later this year. The Pathmark near our home is supposed to reopen as a Stop & Shop. Both are closing down in the meantime leaving people wondering where they are going to shop.

Food shopping, like much else in New York City, is a generally ethnically segregated affair. There was a Key Food in the shopping center right behind our home. It closed and is now Good Fortune, a grocery store that mainly caters to Chinese shoppers. All the announcements on the PA are in Chinese and many of the people who work there speak no English. Some of our neighbors refuse to go but it’s not a bad store. If you’re looking for fresh fish they have a lot of it, and they even kept a real deli, but if it’s too early in the day and the deli person isn’t there, none of the multitude of Chinese workers will help you other than to tell you in the best broken English they can that you are shit out of luck.

One thing I noticed when I first visited Good Fortune is that there is no cash register #4. The cash registers skip from register #3 to register #5. The Chinese believe that #4 is bad luck. The word for the number four is similar to the word for death in Chinese, so Chinese will go through great lengths not to have the number four in their addresses or phone numbers. Similarly in western cultures there is often no 13^th floor of an office building because of bad luck associated with that number.

A few blocks down the street is the H-Mart, a Korean grocery store. It’s smaller and does not have a wide selection, though on Fridays you can go through there and practically eat an entire lunch’s worth of food in the form of free samples. This supermarket also has odd sections of electronics and other things you don’t normally find in a grocery store; maybe that’s a Korean thing. Their selection of non-Asian foods is pretty dismal and we rarely go there. A few years ago supermarket union workers protested outside of this store asking people to boycott it because it had no black or white employees. I haven’t seen these protesters in a while. I don’t normally go to this store but I’ve never seen a black or white employee there to this day.

So some people are not going to shop at the Asian supermarkets and they’ll soon get the chance to shop at their old stores, renovated and under new management. Some have taken to shopping at some of the smaller stores in Whitestone and some will shop at the nearby Target. 

New York’s ethnic cauldron will continue to boil and churn. Luckily I don’t mind shopping among the Chinese and will stay well fed.